Refund & Cancellation Policy

This Refund & Cancellation Policy applies to subscriptions to the Rush Business Suite service at rbs.wppip.com. It should be read together with our Terms of Service. We want you to be satisfied with the Service, and this policy explains your options clearly.

1. Overview

Rush Business Suite is offered as a recurring subscription (monthly or annual). You can cancel at any time, and we offer a money-back guarantee window on your first payment as described below.

2. Free trial

Where a free trial is offered, you will not be charged during the trial period. You may cancel before the trial ends to avoid any charge. If you do not cancel, your paid subscription begins automatically at the end of the trial and your payment method is charged.

3. Cancellation

• You may cancel your subscription at any time from your account’s Billing settings, or by contacting us at support@rbs.wppip.com.
• Cancellation stops future renewals. Your subscription remains active until the end of the current paid billing period, after which it will not renew.
• After cancellation you can continue to export your data for a reasonable period, as described in our Terms.

4. Refunds

• 14-day money-back guarantee. If you are not satisfied, you may request a full refund of your first subscription payment within 14 days of that initial charge.
• Renewal payments. Renewals are generally non-refundable. However, if you were charged for a renewal you did not intend and contact us promptly (within 7 days of the renewal charge) before making significant use of the new period, we will review your request and, at our discretion, issue a refund.
• Annual plans. For annual subscriptions cancelled after the 14-day window, the plan remains active until the end of the paid year and is not pro-rated, unless required by applicable law.
• Service issues. If a technical fault attributable to us prevents you from using the Service for a material period and we are unable to resolve it, contact us and we will work with you in good faith, which may include a credit or refund.

5. Non-refundable items

• fees for a subscription period already substantially used;
• optional add-ons, one-time setup, or third-party charges (e.g. SMS credits or gateway fees) that have already been consumed or passed through to a provider;
• accounts terminated for violation of our Terms of Service.

6. How to request a refund

Email support@rbs.wppip.com from the address on your account with your account/business name and the reason for your request, or reach us through our contact page. We may ask for information to verify your identity and the charge.

7. Processing time

Approved refunds are issued to the original payment method. Once approved, refunds are typically initiated within 5–10 business days. The time for the funds to appear depends on your payment provider or bank.

8. Failed or missed payments

If a scheduled payment fails, we may retry it and notify you. If payment cannot be collected after a grace period of 7 days, we may suspend or downgrade your account until the balance is settled.

9. Chargebacks and disputes

If you believe a charge is incorrect, please contact us first so we can resolve it quickly — this is usually the fastest route. Filing a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

10. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The current version is always posted on this page with its “Last updated” date. Requests are handled under the policy in effect at the time of your charge.

11. Contact us

Questions about billing, cancellations, or refunds? Contact support@rbs.wppip.com or use our contact page. We aim to respond within 2 business days.